PROGRAMS
2.0 On-Site
Programs
3.0 Structured
"On-The-Job" Programs
SPECIALIZED SERVICES
1.0 Comprehensive
"Needs Assessment"
2.0 Training
Program Support
3.0 Training
Material Evaluation
4.0 Custom
Course Development
6.0 Specialized
Operation Training
ISO Support
ISO 9000 QUALITY MANAGEMENT SYSTEM
About
ISO 9000:2000
ISO 9000 Courses
Course 0400 ISO 9000:2000 Overview
Course 0401 Documenting to
ISO 9000:2000
Course 0402 Auditing to
ISO 9000:2000
Course 0410 Comprehensive ISO
9000:2000
2.0 On-Site Programs
DESCRIPTION:
The heart of this program involves Blackfox managing your training
program in its entirety. We place a certified Blackfox Instructor(s)
at your facility full or part time, and support their activities
with our team of experts. Through this involvement, we ensure bottom-line
improvements, as a result of a well trained and qualified technical
workforce.
WHY SHOULD I USE BLACKFOX?
- Applying this complete systematic approach
to your training process will lead to substantial improvements
in: Quality, Productivity, Employee Morale, and Profit.
- The “On-Site” program will have
a direct impact on your cost of quality. Customers that have applied
this program are seeing returns of three, four, sometimes as high
as ten dollars back in reduced quality costs for every dollar
spent. What is even greater is that the dollars spent are now
moving towards prevention costs rather than appraisal, repair,
and scrap.
- Blackfox provides the following services
which are included in the program:
PROGRAM PHASES:
Phase I - Assessments and Recommendations
Phase II - Essential Training and Certification
“On-Site” Trainer Placed in Customer Facility
Phase III - Systematic Focus on Defect Elimination
Phase IV - Custom Courses and Re-certification
Contact Blackfox to learn more about
this program.
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3.0 Structured "On-The-Job"
Programs
DESCRIPTION:
On average new employees, to an area, spend over 150 hours learning
“on-the-job”. The majority of these learning activities
are spent in an informal setting. The cost associated with the informal
approach to OJT can be considerable.
Blackfox can assist your company in establishment
of a planned structured approach to OJT, resulting in increased
workforce competence, greater motivation and an overall improvement
in quality. Each employee gains self-esteem while the organization
benefits through greater productivity and profitability.
With 80% or more of the critical work skills being
taught “on-the-job”, why use a “pie-in-the-sky”
approach to training.
ELEMENTS OF A STRUCTURED "OJT" SYSTEM:
- Processes are written and part of the employee
operating procedures
- OJT learning materials are developed
- Supervisors may include performance list in performance
or new hire reviews
- Mentors are familiar with job and OJT skills
OBJECTIVE:
Upon completion:
- Learners know what is expected
of them on the job
- Quality and quantity variables are clear and explicit
- Skills are broken down into manageable lessons
- Consistency for knowledge transfer is maintained
- Records are maintained
- “Return on Investment” is measurable
HOW DO I GET STARTED?
There are several approaches to implementation of structured “On-the-Job”
systems. Call Blackfox and we will assist you in designing a development
plan that meets your organizational goals.
Contact Blackfox for
information
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1.0 Comprehensive “Needs Assessment”
DESCRIPTION:
The needs assessment is an important step in performance
improvement. It is a systematic process of discovery to support
change.
Blackfox’s team will define the gaps between
current and desired organizational and individual performance. During
the “Needs Assessment”, Blackfox’s team will
identify any problems or other issues to determine if there is a
need for training and if training is the appropriate intervention.
OBJECTIVE:
Identify the discrepancy between the desired and actual knowledge,
skills, and performance and specifying root causes.
HOW DO I GET STARTED?
We suggest a five-phase approach to conducting the needs assessment:
PHASE 1
- Gather preliminary data
- Establish goals
PHASE 2
- Develop work plan
- Develop tools
PHASE 3
PHASE 4
- Analyze data
- Prepare summary of analysis
- Prepare appropriate suggestions
PHASE 5
- Deliver report to customer
Contact Blackfox for
further details and scheduling.
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2.0 Program Support
DESCRIPTION:
Blackfox will periodically visit your site, to observe your training
program progress and assist when changes or improvements to your
program are indicated. We can discuss any future training needs
you may be considering. It is through these visits that Blackfox
can continue to support your program and assure it meets your changing
needs and requirements. Below is an example of some services we
have performed for customers during these visits. This list is not
all-inclusive.
Possible Elements:
- Perform Level 3 evaluations
- Mentoring and consulting with your instructor
- Develop classroom training aids and samples
- Teach specialty courses when requested
- Course development
- Team with clients Quality department and assist with resolution
of quality issues and trends
- Team with clients Engineering department in the resolution of
process issues
- Provide Quality Training System implementation and documentation
support
- Develop courses for client’s specialized tools and equipment
- Review specific process for gaps, bottlenecks and improvements
- Develop OJT (on-the-job) training checklists
- Vendor Assessments – upon request
Call for information.
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3.0 Training Material Evaluation
DESCRIPTION:
Many Instructors struggle with the development of internal learning
materials. Our course designers have vast experience in developing
and analyzing learning materials. We can assist your Instructors
with these processes.
OBJECTIVES:
- Blackfox’s team of experts will evaluate your current training
materials to ensure sound instructional design principles are
incorporated
- Evaluation involves a review of your objectives to ensure performance,
condition, and criterion is included
- Your current training materials will be compared with your expectations
to ensure appropriate learning techniques, practices, and media
forms have been clearly defined
- Blackfox will ensure material content and course evaluations
are designed for delivery without bias
- We will also assess your training modules to ensure they have
been structured into manageable units of learning and tasks; to
ensure that the needs of your adult learners have been met
Blackfox will perform this service at your location
or ours.
Contact Blackfox for
information
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4.0 Custom Course Development
DESCRIPTION:
There are many instances where companies require specific training
materials to meet their needs. Blackfox will modify existing material
or develop custom courses to unique learning requirements.
Blackfox believes all training should be developed
with the organization as well as the individual in mind. Our courses
are developed using a competency-based structure. The purpose of
competency-based training is to develop a well-trained and competent
workforce.
WHY SHOULD I USE BLACKFOX?
Our designers work closely with instructors, managers, supervisors,
and “subject matter” experts to identify the objectives
and content for learning. Our courses are designed to be clear,
provide measurable standards of performance, and reflect the expectations
of performance in the workplace of our clients.
OBJECTIVES:
- Design with the adult learner in mind
- Build in activities which allow learners equal opportunity to
give input, based on the knowledge they bring to the training
- Establish small-organized elements of learning
- Divide tasks into manageable structured segments
- Learning modules are structured into units of 3 to 5 lessons
per unit
- Allow abundant practice time for practical application
Contact Blackfox for
a quote.
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6.0 Specialized Operation Training
COURSE DESCRIPTION:
As companies grow, they tend to develop operating procedures
which are unique to their particular workplace, such as, security
and asset protection, the use of specialized equipment, inventory
control, loading dock operations, or workflow operations. Whatever
the specialized process is, it works only as well as the employees
use the system.
Specialized Operations Training (SOT) programs
are designed to provide employees with detailed guidance on work
operations specific to their companies. The customized courses are
carefully integrated systems of written guidelines, audio-visual
presentations, and testing. The entire course is performance-based:
employees are trained using real-work scenarios, and tested under
conditions similar to the actual workplace.
BENEFITS:
- Bottom-line impact when operations costs are related to any
of the following: quality control, speed/efficiency, asset loss,
security violations.
- Powerful protection of your liability from claims of “I
didn’t get that information and “No one told me…”.
This is especially critical in handling loss prevention/asset
protection cases, worker’s compensation claims and safety
violations.
- Testing data from the course for your retention and use.
COLLABORATIVE PROCESSES:
- A thorough analysis of the possible training populations is
conducted to assist in development of the best training tools.
- Consultants will work with the company to develop course content
addressing the policies and procedures for the training. The course
will utilize realistic scenarios and graphics from the workplace.
- A set of test questions with mutually acceptable performance
standards is developed. A test is devised to evaluate mastery
of the materials.
- A customized SOT course, which reflects company policies, best
practices, and performance-based (measureable) objectives, is
developed.
- Company trainers are trained to utilize the course effectively.
WHAT THE COMPANY RECEIVES:
- Five participant copies of their customized program, containing
descriptive content, exercises, and testing criteria.
- An audio-visual presentation presenting content on the key concepts
identified by the company for testing. This presentation will
utilize the technology the company has in hand, or plans to purchase.
- A beta-testing of five new hire employees, and adaptation/modification
of materials for final presentation to the company.
- A Trainer’s Guide which contains:
- Copy-ready originals for replication of the Participant
materials.
- A CD-ROM of the files used for participant training, for
your use in modification and/or printing.
- Information need to start and manage your SOT program.
- Information you can use to recreate the binders, such as
copying instructions, and supplier information.
PREREQUISITE: None
CLASS LENGTH: 2+ days
PRICE: Call for a quote*
CERTIFICATE LENGTH: NA
* To schedule this training or for hosting in your
area please contact Blackfox. Quantity
discounts will apply.
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ISO 9000:2000
ISO 9000
ISO 9000 is an international standard that describes a basic quality
management system. Registration to ISO 9000 proves the company has
an effective quality management system, verified by an external
and independent expert. ISO 9000 was first released in 1987, revised
once in 1994, then revised again in 2000. Companies presently under
ISO 9000:1994 must be compliant to ISO 9001:2000 by December 15,
2003 or they will loose their accreditation.
DOCUMENTATION FOR ISO 9000:2000
The types of documents needed for compliance are;
- Quality Manual describing the Quality Management System
- Quality Plans and Goals related to specific products and projects
- Specifications for the product or service provided
- Procedures, Work Instructions and Drawings
- Records of compliance
WHY SHOULD I USE BQE/BLACKFOX?
Our team has extensive practical experience as managers and consultants
in ISO 9000 processes. We have helped a number of clients achieve
ISO 9000. Our training tools and approaches are tailored on specific
customer needs. In addition to providing classroom learning we mentor
and assist our customers with practical application.
HOW DO I GET STARTED?
We suggest you develop internal experts through the use of our training
programs. You will require people skilled in auditing to the ISO
9000 Standard, as well as people who are specialized in documentation
and records controls.
Once your people are trained, they can perform a Gap Assessment
(this is often contracted to external personnel but will not be
required if your own people can do it themselves). The result of
the Gap Assessment is an action item list detailing the systems
and documents that require changes to be in compliant with the ISO
Standard.
When the Action Items have been resolved and the systems
are running, internal on-going audits will maintain the effectiveness
of the systems. At this point, an external 3rd party auditor can
be scheduled to come in and audit for compliance.
Should you need an occasional boost, Blackfox can
schedule periodic reviews with your company to make sure things
are on track. Ultimately, you control the process and you own the
resources.
Call Blackfox and schedule
a meeting to discuss your requirements.
Licensed for use by 
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Course 0400 ISO 9000:2000 Overview
COURSE DESCRIPTION:
The purpose of this course is to explain the ISO 9000:2000 Standard.
Course 0400A is
intended for companies who are already familiar with ISO 9000:1994.
This class identifies the format and philosophy change from the
old standard to the new one. It also identifies additional requirements
present in the new standard
Course 0400B is intended for
companies who have never been compliant to any version of ISO
9000. It is a complete review of the new ISO 9000:2000 Standard.
COURSE OBJECTIVE:
The student will learn the criteria for compliance to ISO 9000:2000,
including the elemental components of an acceptable Quality Management
System.
When finished, the student will be able to compare
his/her own company’s Quality Management System against the
ISO 9000:2000 Standard. The student will be equipped to perform
an internal gap assessment and define corrective action items to
come into compliance.
WHAT THE "LEARNER" RECEIVES:
Upon satisfactory completion learners will receive a certificate
of attendance. In addition, the student receives a copy of the ISO
9001:2000 Standard.
PREREQUISITE: NONE*
* Assumes student has a good understanding of the company's Quality
Management System.
CLASS LENGTH:
0400A - 2 hours
0400B - 4 hours
PRICE: Call for a quote*
CERTIFICATE LENGTH: NA
FOLLOW-ON:
0401 Documenting to ISO 9000:2000
0402 Auditing to ISO 9000:2000
* To schedule this training or for hosting in your
area please contact Blackfox. Quantity
discounts will apply.
Licensed for use by
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Course 0401 Documenting to ISO 9000:2000
COURSE DESCRIPTION:
The student is shown the methods for documenting processes for
compliance with ISO 9000:2000. This includes the generation of a
Quality Manual (Level 1 Documentation), a Quality Management System
(Level 2 Documentation), Processes and Procedures (Level 3 Documentation)
and Forms and Records (Level 4 Documentation). The typical student
will be from Quality or Documentation.
COURSE OBJECTIVE:
The student will learn how to generate:
- Quality Manual describing the
Quality Management System (including Bridge Documents to convert
existing Quality Manuals to the new standard)
- Quality Plans and Goals related to specific products
and projects
- Specifications for the product or service provided
- Procedures, Work Instructions and Drawings
- Records of compliance
- Customer surveys
- Records of meetings
- Action Item lists
WHAT THE "LEARNER" RECEIVES:
Upon satisfactory completion learners will receive
a certificate of attendance.
PREREQUISITE: 0400 ISO 9000:2000 Overview
CLASS LENGTH: 4 hours
PRICE: Call for a quote*
CERTIFICATE LENGTH: NA
FOLLOW-ON: 0402 Auditing to ISO 9000:2000
* To schedule this training or for hosting in your
area please contact Blackfox. Quantity
discounts will apply.
Licensed for use by
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Course 0402 Auditing to ISO 9000:2000
COURSE DESCRIPTION:
The student is developed into an internal auditor capable of
auditing all internal processes against the ISO 9000:2000 Standard.
An entire audit system is defined for the student to implement,
including schedules and corrective action systems.
The typical student will be from any functional group within the
company.
COURSE OBJECTIVE:
The student will learn:
- Preparation for Audits
- Auditor Interrogation Skills
- Auditor Sampling Techniques
- Assigning Non-Conformances
- Generating Audit Reports
- Follow-up Audits
- Generating Management Review Summaries
The student will have a chance to exercise these techniques
in a series of workshops.
WHAT THE "LEARNER" RECEIVES:
Upon completion learners will receive a certificate of attendance
PREREQUISITE: 0400 ISO 9000:2000 Overview
CLASS LENGTH: 16 hours
PRICE: Call for a quote*
CERTIFICATE LENGTH: NA
FOLLOW-UP: None
* To schedule this training or for hosting in your
area please contact Blackfox. Quantity
discounts will apply.
Licensed for use by
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Course 0410 Comprehensive ISO 9000:2000
COURSE DESCRIPTION:
Instead of taking the ISO 9000 series of classes piece-meal,
Blackfox offers a combined class that includes 0400 ISO 9000:2000
Overview, 0401 Documenting to ISO 9000:2000 and 0402 Auditing to
ISO 9000:2000. The student will receive the same information and
apply it to a series of Case Studies in one continuously flowing
class..
COURSE OBJECTIVE:
The student will learn how to:
- Generate ISO 9000 Compliant Documentation
- Perform a Gap Assessment
- Audit to ISO 9000:2000
- Support the company’s quest for ISO 9000 compliance
WHAT THE "LEARNER" RECEIVES:
Upon satisfactory completion learners will receive a certificate
of attendance.
PREREQUISITE: None
CLASS LENGTH: 20 Hours
PRICE: Call for a quote*
CERTIFICATE LENGTH: NA
FOLLOW-ON: None
* To schedule this training or for hosting in your
area please contact Blackfox. Quantity
discounts will apply.
Licensed for use by
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